privacy policy

Who are we?
Household Appliance UK Ltd offers extended plans for home appliances. These plans do not replace the manufacturers’ warranties but offer protection from future faults that may arise after the manufacturers’ warranties have expired.
Household Appliance UK Ltd (“we”) is the “Data Controller” of your information. If you have any requests concerning your personal data or any queries with regard to how we handle your data you can contact us by phone on  0333 344 6294 or  email at householdapplianceukltd@gmail.com or write to us at Household Appliance UK Ltd, Commercial House, 19 Station Road, Bognor Regis, West Sussex, PO21 1QD.
(*Calls may be recorded for training and monitoring purposes.)
Using Your Information
The personal data we process on you is:-

Personal Data Type:

Source:

Name, address, contact details and payment details

The personal data we use is obtained from a number of marketing and Lifestyle research companies.  We undertake due diligence on all our data suppliers to try and ensure that the appropriate consent has been given by you for your information to be used and to receive direct marketing calls from Household Appliance UK Ltd.

Goods information:

The details of the appliance/appliances to be included in any plan

The personal data we have collected will be used as follows:-

1. As necessary to enable us to fulfil our contract/contracts with you
2. For our legitimate interests in undertaking marketing about our products and services by post, phone and email
3. Checking and verifying your identity and contact details
4. Where we are required to do so by law
Our legal basis for processing the personal data:

Activity

The need to process

Lawful Basis

Completing service contract plan application by phone

Completing application process

Consent/Legitimate Interest

Internal accounting processes

Contract

Provide you with information relating to the service plan

Contract

Registering for an event

Dealing with a claim under a service contract plan

Contract

Email Marketing

To send information and marketing messages by email.

Consent

Telephone

To contact you, from time to time, to discuss new plans, plan renewals and new products you may be interested in

Consent

Post

To send you your service contract certificate and supporting documentation

Contract

Retention Period
Household Appliance UK Ltd will process personal data for three years and store the personal data for six years in support of any claims under the service plans.
We do not retain details of debit or credit cards